Incorrect!

You arrive at the scene of a motorcycle crash. The rider is injured. When should their helmet be removed?

Only when it's essential
Correct answer
Always straight away
Only when the motorcyclist asks
You selected this answer
Always, unless they're in shock

DVSA theory test explanation

Do not remove a motorcyclist's helmet unless it's essential. Remember they may be suffering from shock. Do not give them anything to eat or drink, but do reassure them confidently.